The 2017 Airline Industry Brief walks you through…
How did things get so bad? Our brief will help readers understand why lower fares and more routes are only a band-aid for a broken airline industry. Legacy thinking — and legacy IT systems — create angry consumers instead of loyal customers.
April 9, 2017 — when a paying passenger was selected by United Airlines and violently dragged off an overbooked flight by airport police to make room for four of the airline’s employees.
You’ve probably read about it.
This was a tipping point — not just for air travelers but consumers of any kind — who unleashed the full force of their power on social media and put the airlines on notice — treat us like customers, not cattle; like people, not just passengers.
Get an inside look at a defining moment in an industry that literally moves the economy and the world — for the real story on its problems, possibilities, and process for change…
By 2021, IATA (the International Air Transport Association) projects travel as the world’s largest ecommerce category, led by airline ticket sales. What the airlines do — or don’t do — today will determine their place in 2021 and beyond.
Our airline industry brief, Disruption and Turbulence Across the Airline Sector, is a manifesto for strategic change over status quo.
Download the brief to find out how we’re envisioning a different future for the airline industry – and discover how your company can fit into that story.